Privacy Policy

Gym Natural cares a lot about your privacyWe therefore only process data that we need for (the improvement of) our services and we handle the information we have collected about you and your use of our services with care.We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Gym NaturalThe effective date for the validity of these conditions is 29/04/2022, with the publication of a new version the validity of all previous versions expiresThis privacy policy describes what information about you is collected by us, where this information is used and with whom and under what conditions this information may be shared with third partiesWe also explain how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you have provided to us.

If you have any questions about our Privacy Policy, please contact our Privacy Officer, whose contact details can be found at the end of our Privacy Policy.

About the processing of data

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data.

Online Store Software

Shopify

Our webshop is developed with Shopify softwarePersonal data that you make available to us for our services will be shared with this partyShopify has access to your data to provide us (technical) support, they will never use your data for any other purposeShopify is obliged to take appropriate security measures based on the agreement we have concluded with themThese security measures consist of applying SSL encryption and a strong password policyShopify is a certified credit card data processorShopify uses cookies to collect technical information related to your use of the software, no personal data is collected and/or storedShopify reserves the right to share collected data within its own group to further improve the serviceShopify takes into account the applicable legal retention periods for (personal) dataThe EU/US Privacy Shield applies, your data may be processed in the United States.

Email and mailing lists

Shopify

We send our newsletters and transaction emails using our online shopping software 'Shopify'All confirmation emails you receive from our website and web forms are sent through Shopify's serversShopify will never use your name and email address for its own purposesAt the bottom of every email that is automatically sent through our website, you will see an 'unsubscribe' linkIf you click this, you will no longer receive emails from our websiteThis can severely limit the functionality of our website! Your personal information is securely transmitted, stored and accessed by ShopifyShopify uses Cookies and other internet technologies that provide insight into whether emails are opened and readIn addition, Shopify processes information about you as a recipient and the subject line of emails to improve the quality of service, this data is stored for 30 daysShopify reserves the right to use your data to further improve its services and to share information with third parties in this context.

Strato

For our regular business e-mail traffic we use the services of StratoThis party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possibleStrato does not have access to our mailbox and we treat all our e-mail traffic as confidential.

Payment providers

Shopify Payments

We use the Shopify Payments platform to handle (part of) the payments in our webshopShopify Payments processes your name, address and residence details and your payment details such as your bank account or credit card numberShopify Payments has taken appropriate technical and organizational measures to protect your personal dataShopify Payments reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context.Shopify Payments shares personal data and information about your financial position with credit rating agencies in the event of a deferred payment request (credit facility)All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of Shopify Payments' services for which they engage third parties.Shopify Payments will not keep your data for longer than is permitted by law.

Mollie

We use the Mollie platform to handle (part of) the payments in our storeMollie processes your name, address and residence details and your payment details such as your bank account or credit card numberMollie has taken appropriate technical and organizational measures to protect your personal dataMollie reserves the right to use your data to further improve the service and to share (anonymized) data with third parties in this context.Mollie shares personal data and information about your financial position with credit rating agencies in the event of an application for a deferred payment (credit facility).All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which it engages third parties.Mollie will not keep your data for longer than permitted by law.

Reviews

trust pilot

We collect reviews via the Trustpilot platformIf you leave a review on Trustpilot, you are required to provide your name and email addressTrustpilot shares this information with us so that we can associate the review with your orderTrustpilot also publishes your name on its own websiteIn some cases, Trustpilot may contact you to explain your reviewIf we invite you to leave a review, we will share your name and email address with TrustpilotThey only use this data for the purpose of inviting you to leave a reviewTrustpilot has taken appropriate technical and organizational measures to protect your personal dataTrustpilot reserves the right to engage third parties in the provision of its services; we have given Trustpilot permission for thisAll the above-mentioned safeguards with regard to the protection of your personal data also apply to those parts of the service for which Trustpilot engages third parties.

Shipping and logistics

DHL

When you place an order with us, it is our job to have your package delivered to youWe use the services of DHL to carry out the deliveriesIt is therefore necessary that we share your name, address and residence details with DHLDHL only uses this information for the purpose of executing the agreementIn the event that DHL engages subcontractors, DHL will also make your data available to these parties.

Billing and Accounting

The Bookie

We use the services of The Bookie for our administration and accountingWe share your name, address and information regarding your orderThis data is used for the administration of the sales invoicesYour personal data is sent and stored securelyThe Bookie is bound to secrecy and will treat your data confidentiallyThe Bookie will not use your personal data for purposes other than those described above.

External sales channels

bol.com

We sell (part of) our products via the Bol.com platformIf you place an order via this platform, Bol.com will share your order and personal data with usWe use this information to process your orderWe treat your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of the data processing

General purpose of the processing

We only use your data for the provision of our servicesThis means that the purpose of the processing is always directly related to the assignment you have givenWe do not use your data for (targeted) marketingIf you share information with us and we use this information - other than at your request - to contact you at a later date, we ask for your explicit consent.Your data will not be provided to third parties other than to comply with accounting and other administrative obligationsThese third parties are all bound to secrecy on the basis of an agreement between them and us or on the basis of an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with a view to further improving our servicesThis data (e.g.your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

In some cases, Gym Natural can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations.In such a case, we are forced to share your data, but we will do so within the limits of the law.

Retention periods

We keep your data as long as you are a customer with usThis means that we keep your customer profile until you indicate that you no longer wish to use our servicesIf you indicate this to us, we will also consider this as a request to be forgottenOn the basis of applicable administrative obligations, we are obliged to keep invoices with your (personal) data; we will therefore keep this data for as long as the applicable period lastsHowever, employees no longer have access to your customer profile and documents that we have drawn up in response to your assignment.

Your rights

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by us or on our behalf.Below we explain what these rights are and how you can exercise themTo prevent misuse, we will only send copies of your data to the e-mail address that is already known to usIf you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourselfWe keep a register of completed requests; in case of a forgotten request, we keep an anonymous registerYou will receive all copies and data in the table format that we use in our systemsYou have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data in an incorrect way.

Right of access

You always have the right to inspect the data that we process or have processed and that relate to you or can be traced back to youYou can submit a request to this effect to our contact person for privacy mattersYou will receive a response to your request within 30 daysIf your request is granted, we will send you a copy of all data, together with a list of the processors who have this data and the category under which we have stored it, to the e-mail address known to us.

Right to correction

You always have the right to have the data that we process that relate to you or can be traced back to you changed.You can submit a request for this to our contact person for privacy mattersYou will receive a response to your request within 30 daysIf your request is granted, we will send you a confirmation that the data has been changed at the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have processed and that relate to you or can be traced back to youYou can submit a request for this to our contact person for privacy mattersYou will receive a response to your request within 30 daysIf your request is granted, we will send you a confirmation to the email address you provided that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data that we process and that relate to your person or that can be traced back to you performed by another party.You can submit a request for this to our contact person for privacy mattersYou will receive a response to your request within 30 daysIf your request is granted, we will send you copies or copies of any data about you that we have processed or processed on our behalf by other processors or third parties to the email address provided to usIn all likelihood, we will not be able to continue our services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights

In some cases you have the right to object to the processing of your personal data by or on behalf of Gym NaturalIf you object, we will immediately stop processing your personal data pending the handling of your objectionIf your objection is justified, we will provide you with copies and/or copies of the data we process and then we will permanently stop processingYou also have the right not to be subject to automated individual decision-making or profilingWe do not process your data in such a way that this right appliesIf you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website, as part of the"Analytics"serviceWe use this service to keep track of and get reports on how visitors use the websiteThis processor may be obliged to provide access to this data on the basis of applicable laws and regulationsWe collect information about your surfing behavior and share this data with GoogleGoogle can interpret this information in conjunction with other data files and thus track your surfing behavior on the internetGoogle uses this information to provide you with targeted advertisements (Adwords) and other Google services and products.

Third Party Cookies

In the event that third-party software solutions use cookies, this will be stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any timeHowever, you will always find the most recent version on this pageIf the new privacy policy has consequences for the way in which we already process data about you, we will inform you by e-mail.

Contact details

Gym Natural

Merwedeweg 5c2, 3621LP Breukelen, Netherlands

T:+31 85 4011 241

E:info@gymnatural.nl

Contact person for privacy matters

Maarten Joosten